Terms of use guide

Pet Refuge New Zealand Charitable Trust

Welcome to Pet Refuge! We’re here to help pets and their families in need, and we want you to feel safe and respected while using our website.

By using our site, you agree to follow these simple rules. Please read this summary – and if you want the full legal version, it’s available here.

1. Using our website

• Our website shares helpful information about what we do and how you can support us.
• We do our best to keep the information accurate, but it may not always be perfect or right for your personal situation.
• Please don’t use the site for anything harmful or illegal.

2. Donating to Pet Refuge

• Donations help us care for pets while their families escape family violence – thank you!
• All donations are processed securely.
• Most donations are non-refundable, but if something goes wrong (like a mistake or fraud), contact us within 48 hours at info@petrefuge.org.nz and we’ll try to help.

3. Buying items from our website

• If you buy something, you agree to the price listed.
• We’ll do our best to ensure everything is accurate, but sometimes we may need to cancel or correct an order.
• If there’s a problem with a product, let us know and we’ll do our best to fix it.

4. Links to other sites

• Sometimes we link to other websites (like social media or donation platforms). We aren’t responsible for their content or privacy practices.
• Please be careful when visiting other sites.

5. Respect our content

• We own the words, pictures, and materials on our website (unless otherwise stated).
• You’re welcome to view and share them for personal use—but don’t copy or use them for business without asking us first.

6. Be kind and respectful

Please do not:

• Upload or share anything hurtful, offensive, or illegal.
• Pretend to be someone else.
• Post private info about others without their permission.
• Try to hack or damage our website.

7. Your privacy matters

• We collect some personal information to help run our services.
• We follow New Zealand’s privacy laws and use secure systems.
• Learn more in our full Privacy Policy.

8. Social media

• When you interact with us on social platforms like Facebook or Instagram, you’re also agreeing to their rules.

9. Children’s use

• Our website isn’t meant for kids under 13 without adult supervision.
• We don’t knowingly collect personal info from children.

10. When things go wrong

• We do our best, but we’re not liable for issues like website errors or broken links.
• If you’re unhappy with our site, the best option is to stop using it.

11. If you break the rules

• We may suspend or block access to the site if someone misuses it.
• You’ll still be responsible for anything you’ve done on the site.

12. Questions or concerns?

We're here to help. Contact us any time at:

Pet Refuge New Zealand Charitable Trust
Email: info@petrefuge.org.nz
Phone: 09 975 0850
Address: 7 Beatrice Tinsley Crescent, Rosedale, Auckland 0632

Reminder: This summary is just a helpful guide. The full Terms of Use are the legally binding version, so please read them if you need more detail.