Terms of use

Website Terms of Use

Pet Refuge New Zealand Charitable Trust

Introduction

Welcome to the website of Pet Refuge New Zealand Charitable Trust ("Pet Refuge," "we," "our," or "us"). Our main website, accessible at www.petrefuge.org.nz (the "Website"), provides information about our services and how you can support our mission.

By using the Website, you agree to these Terms of Use and our [Privacy Policy], which outlines how we collect, use, and store your personal information. If you do not agree, please discontinue use of the Website.

We may update these Terms at any time. Any changes will be effective once posted on the Website. Your continued use of the Website means you accept the revised Terms.

These Terms are designed to ensure respectful and lawful use of our online platform, which supports our mission of providing safe temporary shelter for pets while their families escape domestic violence.

1. General Terms

1.1 Information on the Website

All Website content is provided in good faith for general informational purposes only. While we aim to keep information current and accurate, we cannot guarantee it will always be complete, up to date, or relevant to your individual situation.

We do not provide professional advice (including legal or veterinary advice) and recommend that you seek independent advice before acting on any information found here.

To the fullest extent allowed by law:

• We make no warranties about the accuracy, reliability, or suitability of the content.
• We are not liable for any loss or damage arising from your use of the Website or any third-party sites we link to.
• We do not guarantee the Website will always be available or error-free.
• You are responsible for ensuring your use of the Website complies with any applicable laws.

We recommend you use up-to-date antivirus and security software on any device you use to access our Website.

1.2 Acceptable Use

You agree to:

• Use the Website legally and respectfully.
• Not interfere with the security, functionality, or accessibility of the Website.

You must not:

• Transmit viruses, malware, or harmful code.
• Post or share offensive, illegal, or misleading content.
• Upload content you don’t have rights to share.
• Pretend to be someone else or misuse personal information about others.
• Access restricted areas without permission.
• Use automated tools or scripts to interact with the Website.
• Use the Website for spamming, scams, or unauthorised promotions.

If your actions cause us harm or cost, you agree to indemnify us for any resulting losses or legal expenses.

1.3 Governing Law

These Terms are governed by New Zealand law.

2. Donations and Payments

2.1 Secure Processing

Donations and payments made through our Website are processed via trusted third-party providers. We do not store your full payment card details.

2.2 One-Off Donations

• Donations are final and generally non-refundable.
• If a processing error or fraud occurs, please contact us within 48 hours: info@petrefuge.org.nz.
• Refunds will only be made at our discretion in confirmed cases of genuine error.

2.3 Recurring Donations

You may cancel or change recurring donations by contacting us. Refunds for errors or unauthorised payments will be considered on a case-by-case basis.

2.4 Overpayments

If you are charged more than intended due to our error or a payment processor issue, we will refund the difference at no cost to you once notified.

3. Sale of Goods

3.1 Orders and Availability

You may purchase goods via the Website. Orders are subject to availability and confirmation. We reserve the right to cancel or refuse any order.

3.2 Pricing

All prices are in New Zealand Dollars (NZD) and include GST unless stated otherwise.

3.3 Errors

If a pricing or listing error occurs, we may cancel the order and issue a full refund.

3.4 Consumer Rights

We comply with the New Zealand Consumer Guarantees Act 1993. If a product is faulty, we will offer repair, replacement, or refund in line with your legal rights.

4. Third-Party Links and Content

• We may link to external websites or display third-party content. These are provided for convenience only.
• We are not responsible for their content, security, or privacy practices.
• You use third-party sites at your own risk.

5. Intellectual Property

All Website content is owned by or licensed to Pet Refuge unless stated otherwise. This includes text, images, videos, and website code.

You may use content for personal, non-commercial purposes only. You must not copy, distribute, or republish it without our written permission.

6. Trade Marks

Our name, logo, and brand are protected trademarks. You must not use our marks:

• In connection with unrelated products or services.
• In a way that’s misleading or damaging.
• Without written permission.

7. Social Media

We maintain social media profiles on platforms like Facebook, Instagram, and LinkedIn. These platforms have their own terms of use, which you must also follow.

We reserve the right to remove inappropriate comments or content from our social pages.

8. Website Technologies (Cache and Cookies)

8.1 Cache

The Website may store temporary data (cache) on your device to improve speed. You can manage this through your browser settings.

We do not store sensitive information in cached files and are not responsible for problems caused by outdated or corrupted cache.

8.2 Cookies

We use cookies to enhance your experience. By using the Website, you consent to this use. Details are in our Privacy Policy.

9. Privacy and Security

• We collect and use personal information in line with our Privacy Policy and the New Zealand Privacy Act 2020.
• We take reasonable steps to protect your information, but online data transmission always involves some risk.
• Please review any third-party platforms’ privacy policies before sharing information there.

10. Limitation of Liability

To the fullest extent allowed by law, Pet Refuge is not liable for any loss or damage related to your use of the Website.

If you're using the Website for business purposes, the protections under the Consumer Guarantees Act 1993 may not apply.

11. User Content and Rights

If you submit content to us (e.g. stories, images, or feedback), you:

• Confirm you have the right to share it.
• Grant us a right to use, reproduce, and share it for our work (including promotion).
• Agree that we may moderate or remove it if needed.

12. Children’s Access

Our Website is not intended for children under 13 without parental supervision. We do not knowingly collect information from children. If we learn that we have, we’ll delete it promptly.

13. Termination of Use

We may suspend or terminate access to the Website at our discretion, especially if these Terms are violated.

Upon termination, you must delete any content you downloaded or copied from our Website.

14. Indemnity

You agree to indemnify Pet Refuge, its staff, and trustees for any claims or losses arising from your misuse of the Website or breach of these Terms.

15. Severability

If any part of these Terms is held to be invalid or unenforceable, the rest of the Terms will remain in effect.

16. Additional Terms

Some features (like donation campaigns or competitions) may have their own rules. If there's a conflict, the specific terms will apply to that feature.

17. Contact Us

Pet Refuge New Zealand Charitable Trust
Email: info@petrefuge.org.nz

Phone: 09 975 0850
Address: 7 Beatrice Tinsley Crescent, Rosedale, Auckland 0632